Own the client experience. Drive real impact.

LooseGrip is a kick-ass boutique digital consultancy.~10 kick ass marketers. We don't chase vanity metrics. We make brands stronger, smarter, and more effective through data-driven storytelling and performance marketing.

We're looking for a VP of Client Services who can turn high expectations into even higher client satisfaction. Someone who sees around corners, leads with empathy, and turns strategic insight into action. If you love tight feedback loops, ruthless prioritization, and a culture where accountability = flexibility, keep reading.

What You'll Do

• Own client delivery. You're not here to babysit projects-you're here to ensure clients get real, measurable outcomes.
• Champion a 10-star client experience. Expectations should always be clear, communication proactive, and insights value-packed.
• Drive retention & satisfaction. You'll play the long game, making sure clients stick with us because we make their lives easier and their brands stronger.
• Manage day-to-day execution. Keep projects moving, teams aligned, and deliverables razor-sharp. No silos, no surprises.
• Partner with creative and tech leads. Elevate LG's positioning by making sure our expertise isn't just delivered-it's advocated for.
• See the problems before they happen. We don't do reactive client service. You'll anticipate needs and solve for them before they become roadblocks.

What You Bring

• Deep experience in client services, account management, or strategy. You know what it takes to keep clients engaged, growing, and happy.
• A strong POV and a bias for action. You're not here to just "keep the trains running." You challenge assumptions and push for what's best.
• A track record of making teams better. You don't just manage; you elevate.
• Fluency in digital marketing, paid media, and data-driven strategy. If you don't already speak our language, you'll need to learn fast.
• Strong leadership and empathy. You know when to push, when to listen, and when to recalibrate.

Why LooseGrip?

• We're built for impact. No fluff, no wasted effort-just real results.
• We respect your time. Meetings are meaningful, communication is clear, and we cut the BS by being allergic to bad meetings.
• We value experts. If you're the best at what you do, we want you advocating for it every day.
• We work smart. Data informs everything, and execution is king.
• We share in our success. Profit sharing is included in this role.

Plus, we work with some amazing clients:

If you're ready to own the client experience at an agency that actually delivers, let's talk.

Given that this role is remote, we can be flexible with W2 or 1099 depending on what works best for your local.

Want to find out more about us? Check out Team LooseGrip and our CEO on LinkedIn.