Communications Specialist

Overview:

Do you want your day to be a mix of communications, client, and creative experience? At your core, are you a problem-solver — excited by both the opportunity to find a solution and articulating how you got there? Are you willing to debate the merits of preposition stranding? Then let’s talk.

👋 Hey there! We’re team LooseGrip, a digital insights agency, whose clients sell everything from servers to ice cream. And we’ve developed our own SaaS application — Grasp Metrics — in an effort to streamline marketing analytics and rid the world of spreadsheets.

In short, we like to say we engineer great marketing. In long, that means:

  • We serve as a digital insight agency for tech companies, CPG brands, and everything in between.
  • For the last 12 years we’ve built social campaigns, kick-ass creative, and marketing insights to help big brands figure out what’s what when it comes to their performance.
  • Because we saw an unmet need a few years back, we built Grasp Metrics, a marketing analytics platform designed to kill the spreadsheet.
  • From humble beginnings, Grasp has now spread its wings into a real-world SaaS app that has customers who don’t know LooseGrip exists.

Why are we looking for you to become a key part of our team?

We’re growing. LooseGrip is busy. Grasp has new demand daily (and more with your help). We need your drive and expertise to handle this incoming demand, onboarding new customers, communicating with clients, and building on / improving our processes. Day to day, this means keeping client projects cranking full steam ahead, and developing original content and messaging on both the agency and the software side.

You have most, if not all, of these skills in your toolkit:

  • You are you. We’re not looking for another wheel in the machine. We want to know about how your unique background, experiences and history make you a great fit for our team.
  • You’re good with people. They energize you. You love hearing about their challenges and helping solve their problems.
  • You love words (like, really love words). You can come up with 50 different ways to communicate the same thing, each tailored to a particular audience — from our clients, to their internal teams, to their brand followers.
  • You have superior organizational skills. You enjoy a well built, neatly organized system where all issues are properly sorted out. Trello boards and Slack automations make you giddy.
  • You have a strong marketing background. Your familiarity with the industry is a definite advantage, as it will enhance your LG client communications and your Grasp product knowledge.
  • You are tech adept. Learning a new platform or technology comes quickly and easily to you. You are comfortable using/building tools and workflows to make life better for colleagues and customers alike.

Speaking of day-to-day, how would you use your skills in your daily work?

  • You'll need your strong communication skills to ask insightful questions from both the customer and internally from your team members. You’ll also need them to inform customers of issues and progress in a friendly and empathetic manner
  • Your problem-solving abilities will help you stay quick on your toes and provide a customer with a spot-on solution. You are encouraged to unleash your logic, creativity, and lateral thinking to make sure the issue is resolved.
  • Any technical knowledge and experience you’ve accumulated will come in handy when you dive into our products and start learning how they work
  • At LooseGrip we value human connection, so we are expecting you to focus on your people-first attitude and quality of communication to make sure we maintain our exceptional level of customer satisfaction

What’s in it for you?

  • This team. 😍 You will be an integral member of a diverse and talented group of like-minded people, working in a caring environment.
  • Flexibility. 💪 This position is fully remote. We want you to work when and where you are most productive.
  • Motivation. 🌟 We’re hard working and always improving — and find that the desire to get better is contagious.

About LG:

We’re a smallish one million dollar agency, building the team and framework that will help us become a 5 million dollar company. We have a broad mix of clients who sell everything from ice cream, to hotel rooms, to servers and DDoS protection. Our competitive advantage is providing superior, customized service to our clients where we emphasize quantifiable results that brings added value. Employees are directly involved in the success of the company on a day-to-day basis and successes are shared across the board. LooseGrip also does Do-Goodery: each year, Loosegrip sponsors a charitable non-profit and provides no cost campaign strategy and best practices consulting.

We’re small, nimble and virtual. While we’re “based” in Pennsylvania, without fancy office digs our remote team works from all areas of the US. We use quarterly meet ups to be sure we’re all pushing towards the same goals, and get a chance to have a beer together every now and then.

Most of our day to day collaboration happens via Google Hangouts, Slack and Insightly.

To Apply:

How about some details?

What's Your Name? *

What's Your Email Address? *

Tell us about you, and what makes you tick. *

Where do you consume content? Any favorite blogs, podcasts, books with words and pages? *

Where are you from, where do you live now? *

Tell us about your previous experience that you think would help you in this role. *

What’s your favorite Digital Marketing Metric? Why? *

Least favorite? Why? *

Tell us about your salary history. *

Links to relevant profiles, portfolios, etc. *

Please Attach your Resume *

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What's Your Favorite Ice Cream? *

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OUR TEAM

We are a small, mighty team of dedicated experts that operates with a few forward-facing values:

  • We believe that momentum > movement.
  • We are committed to testing, learning, and growing.
  • We want to figure out a better way (because there’s always a better way).
  • We value each other, our time, our input, and our output.
  • We insist on working with grown-ass adults who do their work and encourage the success of others.

AudreyDirector of Marketing Operations

MartyTechnical Lead

NeilFounder & CEO

NickDirector of Product

SarahCreative Lead

ThiagoAds Director